The growth of hosted-private branch exchange (PBX) solutions has caused a surplus of information regarding these said virtual telephony systems. However, small business owners must check the pros and cons of both hosted PBX and on-premise PBX systems when assessing a new system for their daily operations.
On-premise systems usually entail a huge upfront investment, whereas hosted systems are paid for with lower monthly payments. Buyers must check the overall cost of ownership of such systems though, on top of the initial capital to buy a new phone network.
Specific versus Bundled Functionality
In these days, the technical features of hosted and on-premise PBX systems are generally equal. But one difference is the manner in which such features are grouped. Hosted PBX providers typically merge features and collect a permanent per-user rate. In contrast, on-premise PBX predominantly offers buyers high flexibility on the features and functionality they are interested to pay for (specifically, bringing a greater degree of customization for certain users).
In case customization is necessary, buyers must be clear on this from the start upon working with PBX companies. Buyers might need to shop around to locate a hosted provider that provides the right bundle. As an alternative, buyers need to have a detailed list of features for hosted providers to guarantee they are provided an accurate price estimate.
Customization is usually doable with on-premise systems, while an on-staff IT expert generally supervises the system’s deployment and management. As for hosted systems, customization is mostly taken care of by the provider. Although vendors might offer some customization, they are usually unable to make high-level customizations for each and every customer.
If your system calls for high-degree customization, on-premise PBX might be a more appropriate choice. If picking a hosted option, talk to a vendor regarding the particular customizations you need and what they hae to offer you.-
To guarantee excellent quality, on-premise PBX systems will make data traffic a priority. As for hosted PBX solutions, voice and data packets will typically compete to be prioritized, which reduces voice quality. Hosted vendors might offer a Session Border Controller (SBC) device to help raise data quality, but this will substantially pull up the system’s cost and complexity.
Tech Support Costs
If your company presently takes care of your own data, you likely already have your own IT staff, and getting a hosted PBX system will likely not wipe out your current team. Instead, this just moves support responsibility to an external party and increases your existing support expenses (rather than bringing them down). If you still don’t have an IT staff, then hosted PBX can probably save your business from having to employ a technical staff.