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Tips for Selecting the Right PBX System

The growth of hosted-private branch exchange (PBX) solutions has caused a surplus of information regarding these said virtual telephony systems. Nevertheless, small business owners have to look into the good and bad sides of both hosted PBX and on-premise PBX systems when reviewing a new system for their offices.

Actual Costs

On-premise systems often need a sizable upfront investment, in contrast to hosted systems, which are paid for with cheaper monthly payments. Buyers must check the overall cost of ownership of such systems though, on top of the initial capital to buy a new phone network.

Specific or Bundled Functionality

These days, the technical capacities of hosted and on-premise PBX systems are mostly equal. But one difference is the manner in which such features are grouped. Hosted PBX companies often combine features and bill a fixed per-user price. In contrast, on-premise PBX predominantly offers buyers high flexibility on the features and functionality they are interested to pay for (specifically, bringing a greater degree of customization for certain users).

In the event that customization is considered vital, buyers have to clear this up from the beginning before working with PBX providers. Buyers might need to shop around to locate a hosted provider that provides the right bundle. As an alternative, buyers need to have a detailed list of features for hosted providers to guarantee they are provided an accurate price estimate.

Customization Ease

Customization is typically achievable with on-premise systems, while an in-house IT pro usually superintends the system’s deployment and management. In terms of hosted systems, customization is normally the responsibility of the provider. Although vendors might offer some customization, they are usually unable to make high-level customizations for each and every customer.

If your system will need extreme customization, on-premise PBX could be a better suited for you. If picking a hosted option, talk to a vendor regarding the particular customizations you need and what they hae to offer you.-

User Experience

For high voice quality, on-premise PBX systems will put data traffic above all elseTo ensure top voice quality, on-premise PBX systems will give high priority to data traffic. Using hosted PBX solutions, voice and data packets will usually contend for preference, which lowers voice quality. Hosted vendors might offer a Session Border Controller (SBC) device to help raise data quality, but this will substantially pull up the system’s cost and complexity.

Tech Support Costs

If you manage your own data right now, most probably you already have an IT team of your own, and having a hosted PBX system is unlikely to affect your current staff. Instead, this just moves support responsibility to an external party and increases your existing support expenses (rather than bringing them down). If you don’t have your own IT team now, then hosted PBX may save your company from the need to create your own technical team.

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